TigerSoftware
07-18-2010, 01:16 PM
I had a great question from a lovely lady today.
She wanted to know if she should outsource customers support and how should she do it.
This is what I wrote. Please feel free to add with any ideas or experience.
Yeah, outsourcing support is something on my plate as well. I will still want to be a part of this forum, just to interact with people, but it will free up time to work on marketing and other products.
The person needs to understand the product. Any work at home mom or dad could do this. You really want the person to answer more of the common questions.
I plan on making a list of common questions with answers. Heck, it will probably be a software program. lol
If they can't answer a question then I will be contacted and they can add the answer/question to their software.
If you keep getting the same question over and over then time to make a video showing how to do that task.
That is what I will be attempting when I get a little free time.
Thomas
She wanted to know if she should outsource customers support and how should she do it.
This is what I wrote. Please feel free to add with any ideas or experience.
Yeah, outsourcing support is something on my plate as well. I will still want to be a part of this forum, just to interact with people, but it will free up time to work on marketing and other products.
The person needs to understand the product. Any work at home mom or dad could do this. You really want the person to answer more of the common questions.
I plan on making a list of common questions with answers. Heck, it will probably be a software program. lol
If they can't answer a question then I will be contacted and they can add the answer/question to their software.
If you keep getting the same question over and over then time to make a video showing how to do that task.
That is what I will be attempting when I get a little free time.
Thomas