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Dexx
03-17-2009, 07:31 AM
Hey Thomas,

I created a one page PDF document for my help file, and linked it in to the software project.

Then when I went to run the software I received a boolean error of some sort.

I figured maybe it was because it was in the test mode etc. so I created the software .exe, and installed it.

However when I went to open the help file, it still attempted to open the TSBHelp.pdf


How do I get it to recognize the help file I linked in and attempt to open it instead?


Thanks!
TigerSoftware
03-17-2009, 04:18 PM
Hey Thomas,

I created a one page PDF document for my help file, and linked it in to the software project.

Then when I went to run the software I received a boolean error of some sort.

I figured maybe it was because it was in the test mode etc. so I created the software .exe, and installed it.

However when I went to open the help file, it still attempted to open the TSBHelp.pdf


How do I get it to recognize the help file I linked in and attempt to open it instead?


Thanks!

Boolean error? Do you have a checkbox anywhere on the software?


Thomas
Dexx
03-17-2009, 04:48 PM
Guess I should have just uploaded the error image, this might help:

http://i40.tinypic.com/345n03r.jpg
TigerSoftware
03-17-2009, 06:39 PM
Guess I should have just uploaded the error image, this might help:

http://i40.tinypic.com/345n03r.jpg

Hi Dexx,

Does this error happen when building?


Thanks,


Thomas
Dexx
03-17-2009, 06:47 PM
Yes error appears when building the .exe and also when I just go to run the software within the software project
TigerSoftware
03-17-2009, 07:07 PM
Yes error appears when building the .exe and also when I just go to run the software within the software project

It looks like something is locking the pdf file. It tries to copy the pdf file during the build stage.

Do you have the pdf open by chance? Or for some reason you don't have access to the folder. It can be a permissions thing with your computer.



Thomas
Dexx
03-18-2009, 07:27 AM
Hrm nope PDF isnt open, and I am the only user on my private computer and full admin access...


any other suggestions to try?

PS - Has anyone else had problems replacing the TSBHelp.pdf with their own help pdf? Or is it just me?
MikeM
03-18-2009, 10:11 AM
I only used it on 1 software so far, and it worked OK.

Where are you have the pdf saved
TigerSoftware
03-18-2009, 04:52 PM
Hrm nope PDF isnt open, and I am the only user on my private computer and full admin access...


any other suggestions to try?

PS - Has anyone else had problems replacing the TSBHelp.pdf with their own help pdf? Or is it just me?

It just names your pdf as TSBHelp.pdf. It is still your pdf file.

It must be a permissions thing with that folder.

Thomas
Dexx
03-24-2009, 08:10 AM
Hrmmm I've attempted to use pdf files in various locations around my computer and each time I get the same error.

I thought maybe if I continued with the build it would still work, but the end users are also getting the same error about TSBHelp when they open the program... :(

Any ideas Thomas?
TigerSoftware
03-24-2009, 08:20 AM
Hrmmm I've attempted to use pdf files in various locations around my computer and each time I get the same error.

I thought maybe if I continued with the build it would still work, but the end users are also getting the same error about TSBHelp when they open the program... :(

Any ideas Thomas?

How are your end users getting the same error?

It is a permissions problem with your tsb folder on your computer.



Thomas
Dexx
03-24-2009, 08:33 AM
Dunno, but this guy downloaded the software yesterday and emailed me today about the errors he was getting, one of which included the help file:

http://i44.tinypic.com/11uu7iq.jpg
(image of error received by the customer when he clicked the Help Button)

So dunno :confused:
TigerSoftware
03-24-2009, 08:41 AM
It is because of your original error. It didn't copy the pdf file all the way into the installation so the pdf file is corrupt.

It must be a permissions problem on the TSB folder within your computer. The software copies the pdf file on your computer, renames it to TSBHelp.pdf and adds it to a subfolder within your TSB Folder. That is where the error is occuring.


You can copy rename your pdf file to tsbhelp.pdf and copy it to your folder that has the 2343-343-34 type of items. Look at your error to find what folder.

Build and try it out.


This is a permissions problem on your computer Dexx.



Thomas
Dexx
03-24-2009, 09:04 AM
Got it to work after I pasted in the PDF document and renamed as you suggested.

Odd about the permissions tho, being the only user of the computer and having admin access I would assume no folder would be protected from me?
TigerSoftware
03-24-2009, 09:28 AM
Got it to work after I pasted in the PDF document and renamed as you suggested.

Odd about the permissions tho, being the only user of the computer and having admin access I would assume no folder would be protected from me?

Just because you are the only person using it doesn't mean there isn't permissions based on software installed or other things.



Thomas